What is Basin Lift?

Basin Lift, previously known as Dial-A-Ride, is a BTS service providing door to door transportation to customers who are over 65 or have a disability as defined by the Americans with Disabilities Act and find it difficult or impossible to use the fixed route buses. The specific qualifying definition under the ADA guidelines for "disabled" is contained in the certification form.                        

You may use Basin Lift for all your transportation needs. Visit your friends, go to a play or movie, shopping, out to dinner and of course you can get to all of your business or medical appointments. Wherever you choose to go, Basin Lift will get you there. You must be pre-certified to use Basin Lift. 

Anyone may accompany you as a guest on a space available basis. Guests must pay the fare of $3.00 per trip. If you require a Personal Care Attendant (PCA), they ride for free. A service animal is not a pet and may accompany you on your trip. A Service Animal is any animal that has been trained to accompany the person with disabilities and assist them in performing their major life activities. An example is a "Seeing Eye Dog" for persons with visual impairments. A Service Animal provides a specific service or function for its owner. All pets need to be in a pet carrier.

If you have questions regarding a PCA call our office.


Basin Lift Certification

Call our Customer Service Representative  and we will send you an application along with a brochure. You may also download a copy of the certification form by clicking the link below. After fully completing your application, return it to our office. A certification decision will be made within 21 days if approved you can begin your  Basin Lift services immediately.

Click here for the Basin Lift Certification Form


Hours and Days of Service

Basin Lift hours and days of service are the same as the regular routes. Click here to view the hours and days of service.

Cancelling a Trip

If for any reason you are unable to take your scheduled ride, you must notify a Basin Lift Customer Service Represtative at least thirty (30) minutes before your scheduled pick-up time.  If you need to call in a cancellation outside of Basin Lift's call center leave a voicemail for a customer service representative. Please be sure to leave your name, phone number, and date(s) of the ride(s) you wish to cancel.  If you do not call by this time, you will be recorded as a "No Show." Two No-Shows within a 30 day period will result in a warning letter being sent out regarding suspension from Basin Lift service.